Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Satmonnus. Please review our return and refund policy below.

30-Day Returns

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be unused or unworn and returned in the same condition in which it was received, with its original packaging, tags, accessories, and proof of purchase.

Please contact us through our Contact Us page before returning an item. Returns sent without prior authorization may not be accepted. We will provide return instructions and the applicable return address after approving your request.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible and provide your order number and clear photos of the issue.

After reviewing the request, we will provide an appropriate solution, which may include a replacement or refund. Satmonnus will cover reasonable return shipping costs for approved returns caused by an incorrect, damaged, or defective item.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Personalized or customized products

  • Items marked “Final Sale”

  • Used, worn, altered, washed, or damaged items

  • Opened personal-care or hygiene-sensitive products where a return would create a health or safety concern

Please contact us before purchasing if you have questions about the return eligibility of a particular product.

Return Shipping

For returns caused by a change of mind, incorrect size selection, accidental purchase, or another reason not caused by Satmonnus, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return results from an error on our part.

Satmonnus does not charge a restocking fee for approved returns.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page.

Order Cancellations

You may request cancellation within one hour after placing an order. Please contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If the order has already shipped, you may request a return after delivery in accordance with this policy.

Contact Us

For questions about returns, refunds, damaged items, or cancellations, please contact us through the Contact Us page on our website.