物流政策

Shipping Policy

Thank you for shopping with Satmonnus. We are committed to providing clear shipping information and reliable order support.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day. Processing may take longer during holidays, promotional events, or periods of unusually high order volume.

Shipping to the United States

We currently ship eligible products to supported addresses within the United States.

Standard Shipping: Estimated delivery is 15–30 business days after order processing.

The estimated total time from placing an order to delivery is generally 16–33 business days.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carrier operations, severe weather, public holidays, customs processing, incorrect address information, or other circumstances outside our reasonable control.

Shipping Costs

Any applicable shipping charges will be calculated and displayed at checkout before you complete your order.

Tracking Information

After an order has shipped, a shipping confirmation will be sent with tracking information when tracking is provided by the carrier.

Please allow several business days for the carrier’s tracking system to display the first update.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, please contact us immediately through our Contact Us page. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

Satmonnus is not responsible for delivery delays or unsuccessful delivery resulting from incomplete or incorrect information provided by the customer. Additional shipping charges may apply if an order must be shipped again.

Split Shipments

Items in the same order may occasionally be shipped in separate packages. When applicable, separate tracking information will be provided for each shipment.

Delayed or Missing Orders

If an order has not arrived within the estimated delivery period, please check the tracking information and contact us through our Contact Us page.

We will review the available shipment information and assist with the appropriate next steps. Packages marked as delivered may also require confirmation or investigation by the shipping carrier.

Contact Us

For questions regarding order processing, shipping, tracking, or delivery, please contact us through the Contact Us page on our website.